Blog | Accessa

25 Industrious news bits challenge YOU to connect the dots

It’s not so much in the collecting of the dots as it is in the connecting a link to your business that matters. Just last week one of my favorites, the best selling business author, Seth Godin wrote “Connecting dots, solving the problem that hasn't been solved before, seeing the pattern before it is made obvious, is more essential than ever before. Why then, do we spend so much time collecting dot...
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In the Finishing Industry, Lead With Questions and Act Accordingly

How likely is it that a customer would recommend our company to a friend or colleague? That’s a great question for anyone in the finishing industry and your organization to ask because the answer provides a revealing measure of your company’s product through your customers’ eyes. What could be better? But if you cannot answer the question with conviction “They’re loyal enthusiasts who’ll keep buyi...
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Lip service, nosebleeds and value propositions

Why do we find it so hard to walk the talk when it comes to the importance of human capital? No one argues the importance of people to our businesses. CEOs famously assert in their public relations efforts “people are our most important asset.” And in survey after survey we hear various leaders, for small and larger operations alike, recount the importance of good people and the relationship of hu...
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Quality Assurance? Call me crazy

With some companies, recording customer phone calls is common practice. Under the guise of “quality improvement,” or Quality Assurance, you can expect a utility or an insurance company to offer you the fair and familiar warning. “This call might be monitored or recorded for quality assurance purposes ….” Something like that. I’m never really sure. All they said was it “might” be recorded. I must s...
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A Few Words on Workflow for Coating Finishers Big and Small

For coating finishers, finishing has everything to do with workflow; it’s the most promising path to perfection and effectiveness. Your stuff must be produced fast and smart. It requires teamwork, efficiency and effectiveness. And it’s the effectiveness you produce that earns success. Your efficiency is merely the “how,” which, if you think about it, is precisely what everyone else must do. So ...
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Primers Form Foundation for Success

Galileo, one of history’s most famous scientists, conducted one of his legendary experiments in Italy—at the Tower of Pisa (aka “Leaning Tower of Pisa”). There, as the story goes, using the convenience of the overreaching balconies, he proved that gravity was undiscerning and would pull any object of the same air resistance to the ground at the same rate, no matter the weight of the object. A ...
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Shift Your 2014 Perspective With Best-of-Breed Business Podcast

There’s promise for economic improvement in the coming year. Your sales team had better be ready because customers have learned a few things in this new economy. Values and priorities are shifting, so if you’re not also honing your game, learning more about how to address your customers’ problems, you’re likely to fall from favor. Meaningful relationships are difficult to impossible to forge w...
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Lubrication and predictive maintenance

A game to win Recently, billionaire and technology magnate, Bill Gates, subjected himself to an open game of chess with the newly crowned world champion (23-year-old Norwegian, Magnus Carlson). Save publicity, I’m not sure what the motive was because Bill was greased in exactly 1 minute, 20 seconds—after just nine moves of chess. Always the pragmatic, Gates told the audience during the first coupl...
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26 News bits, on trend

Connect the dots. Adapt and prosper The pace of change will never be as slow as it is today. Business has become a race to connect the dots and make sense of a frenetic and fast moving world. Some of us will get lost in the mire. What do you do? Change happens so quickly we’re lucky if we even notice. Trends are obscure, noise is high and relevance is lost. In spite of these challenges, looking o...
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Five insights: leaning in and moving forward

Ideas for a mind-set of success You used to be able to hold job security hostage with depth of experience and knowledge about your area of expertise. But of course these things are changing like everything else. Pin this one on the sheer speed of knowledge transfer (information age). It is rendering territorial (domain) knowledge far less valuable than it once was. Consider recent history. GM’s Ri...
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