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Month: October 2014

3 Better Questions to Ask Industrial Coatings Vendors

When it comes to evaluating finishes and vendors of industrial coatings, it’s not necessarily what you ask. It’s how you ask it. Most purchasers, finishing managers and others whose daily lives on the job can be affected—negatively or positively—by the coating they are using are concerned with how well a product is going to perform, how much it’s going to cost and the quality of the vendor’s s...
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Customized Solutions, One Customer at a Time

The very notion of a “solution” has become overused and overpromised, like “quality” and “service.” As a result, “customer solutions” echo will-fit parts. Sure it’s gonna-kinda fit, but will it work? Will it solve your immediate problem and get you the results you need? Is there anybody assuring you that it will? Do you feel important, or are you all alone on this one? True customized solut...
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Industrial specialty products are customer focused

A great distributor knows; customers define the specialty products he will purvey. It’s what makes an industrial product a “specialty” in the first place. He knows an anti-flutter could be an unusual specialty to one customer yet an essential stock to another. What’s important, it’s your business—you define the specialties. A great distributor understands that your needs are unique—it’s a customer...
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